Return & Refund Policy
Please read our 30-Day Return and Refund Policy carefully in its entirety before or after placing an order with us, or before considering a return. By placing an order with EcoLEDLightings.com, you confirm that you’ve read and agree to this policy. EcoLEDLightings.com is dedicated to providing exceptional customer satisfaction through our online and phone-in customer service and efficient return process! We aim to address calls and emails regarding returns either the same day or within a maximum of 2 days. We work diligently to ensure your complaints and questions are quickly answered in the most helpful and timely manner. In the unlikely case of needing to create a return, please refer to our general guidelines and information below.
- For orders canceled before fulfillment, please be aware that transaction fees, which are added during the payment process, are non-refundable.
- Orders can be canceled up until they are shipped. Once shipped, the Shipping Fee is non-refundable.
- Orders returned due to customer error/dislike/over-purchasing/any factors aside from damage and defects will also have a non-refundable Shipping Fee.
- All returns must include an RMA form.
- All Returns for Refund, which are not damaged or defective, must be in original, re-sellable boxes with all original hardware, wires, packaging, or other accessories included that were originally received. There should not be excessive tape, stickers, packing labels, handwritten notes on packaging, etc., on the product box itself.
- Refunds typically take 3-5 business days to process, depending on the financial institution, and are applied to the original payment method used.
- The customer is responsible for any extra shipping costs incurred related to the customer adding an incorrect address or missing address information, or us exchanging an order due to an ordering error/exchange.
- Product packaging should be preserved in case of refunds or exchanges. The product would not be eligible for a refund if it looks used or non-resellable and doesn't have its original packaging.
30-Day General Return Policy:
- Returns can be requested via firstname.lastname@example.org within 30 days from the original invoice date. We can provide a refund, store credit, or exchange of the product. An RMA form will be provided to include with your return package(s).
- The customer is responsible for return shipping for most returns, but for defective, damaged, or incorrectly shipped orders, we will provide the Return label(s). We also provide a label for any returns created due to inaccurate website info or shipping errors on our end.
- As per the General Information, a 15% restocking fee will be applied to the product/products total value of up to $1499, and a 20% restocking will be applicable on all returns over $1500 for orders with the terms of returning an item for a refund/exchange. The Restocking fee will also be charged to orders with the refused shipment.
- To handle a Return for Exchange, we can either wait to receive the return packages- then create the replacement, or the customer can go ahead and purchase the necessary item(s) and get it/them refunded once the return arrives.
- We understand project delays and unforeseen situations do happen, and we want to help you (and your customers!) Extenuating circumstances might be considered.
How Packages Should Be Returned:
- Packages being returned should not be covered in tape or other packing materials to the point where the box is damaged, the barcodes or spec labels are obstructed, or removing the tape causes the box to become unusable. This is especially true with any packages being strapped together. Care needs to be taken to ensure strapped packages aren’t overly difficult to take apart without damaging boxes, labels, or barcodes.
- The RMA Form should be included near the top, inside of the package, or added to an envelope that could be taped outside of the package. Products should be in original plastic coverings (if originally provided) and include any other accessories, parts, or materials that were originally provided.
(Refund, Replacement or Credit) We provide a warranty for reasons, including but not limited to driver issues, unexpected dimming, manufacturing defects, flickering/flashing, damage during transit, or if the light simply won’t turn on. Please note that if we have discontinued a model, we will offer the next best comparable one as a replacement. And for the exact warranty length, please check the specific product's page.
Mandatory documents must be attached while sending emails for the claim (email@example.com):
- The order or name on the order.
- Picture and videos showing the defect with the other ones working.
- Model Number of the product.
- An explanation of what kind of defect it is.
- The claim will not be entertained if any required document is missing.
Lost Packages / Shipping Errors:
- Miscommunication along the way from our warehouse to your doorstep is rare, but not unheard of in today’s times of ultra-speedy shipping. Though no fault of your own, shipping delays may occur. We immediately handle any delays by getting in contact with the carrier to resolve the issue. We may, at our discretion, send out a new shipment, or provide a refund where necessary. Any shipping and/or reshipping charges for packages that are refused, missing address info, or failed to be canceled in time are the responsibility of the customer.
- When a package is shown as “Delivered,” but claimed to not have been “Received,” we will make initial contact with the carrier to get an assessment. But, the final responsibility lies with the customer to ensure a safe arrival location, to ensure accurate shipping information is provided, and to contact the carrier with any further questions after Proof of Delivery.
- Custom orders will be excluded from returns, exchanges, and receiving credit.
- 20% restocking will be applicable on all returns over $1500.
- We do not cover costs incurred before, during, or after the return process for renting lifts, bucket trucks, buying another brand’s replacement lights, labor, or anything else associated with the installation or removal of our LED lights.
- With hundreds of exciting and engaging reviews regarding our customer service and with leading the market in Quality vs Price value, we stand behind all of our products and will ensure that you are left with a lighting solution or resolution that you’re more than happy with! Our responsibility is to keep your space safe, secure, and visible. Let us help you with Eco LED lighting!
- No returns or refunds are applicable to custom products and pre-order products.